Shipping policy
SHIPPING POLICY – ZYMERA
Shipping
At Zymera, we aim to deliver a seamless and reliable shipping experience.
Processing time
Orders are typically processed within 1–3 business days after payment confirmation.
During peak periods or product launches, processing times may be slightly extended.
Shipping times
Estimated delivery times:
- Europe: 5–10 business days
- International: 7–15 business days
Please note that these are estimated timeframes and may vary depending on location and external factors.
Shipping costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Delays
While we aim to meet delivery estimates, Zymera is not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Incorrect shipping information provided by the customer
- External factors beyond our control
Customs and duties
For international orders, customs fees or import duties may apply.
These charges are the responsibility of the customer.
Incorrect addresses
Please ensure that your shipping details are correct before placing an order.
Zymera is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or damaged items
If your order is lost or arrives damaged, please contact us at:
within 48 hours of delivery, including your order number and relevant details.
We will review the case and provide an appropriate solution.
Contact
For any shipping-related questions, please contact: